Ram-trucks 2014 ProMaster Commercial - Warranty Manual Manual do Utilizador

Chrysler Group LLCPromasterWARRANTY INFORMATION201414GENVF-026-AC Third Edition Printed in U.S.A.

H. If Your Vehicle Leaves the United States (WeInclude U.S. Possessions and Territories asPart of the United States for WarrantyPurposes):EXCEPT WHERE

C. How Long It LastsThe Corrosion Warranty starts when your Basic LimitedWarranty begins under 2.1(E).This warranty has two time-and-mileage limits:•

2.4 Powertrain Limited WarrantyA. Who Is Covered?You are covered by the Powertrain Limited Warranty ifyou are a purchaser for use of the vehicle.B. Wh

E. Parts CoveredThe Powertrain Limited Warranty covers these parts andcomponents of your vehicle’s powertrain supplied byChrysler Group LLC:Gasoline E

Front Wheel Drive:transaxle case and all internal parts; axle shaft assem-blies; constant velocity joints and boots; differentialcover; oil pan; trans

F. Other Provisions of This Powertrain LimitedWarrantyAll other terms of the New Vehicle Limited Warrantyincluding the Section 1 (Your Rights Under Th

3. What’s Not Covered3.1 Modifications Not CoveredA. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:• disconnecting, tampering with, or altering the odom-eter will

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover dam

• corrosion caused by the extensive or abnormal trans-port of caustic materials like chemicals, acids, andfertilizers; and• corrosion of special bodie

IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty s

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if:• the vehicle is declared to be a total l

4. Other Terms of YourWarranties4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, Chrysler GroupLLC (⬙Chrysl

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occ

5. Emission Warranties RequiredBy Law5.1 Federal Emission WarrantyA. Parts Covered for 2 Years or 24,000 MilesFederal law requires Chrysler Group LLC

• spark plugs• throttle body• transmission-control module• vacuum hoses, clamps, and fittings, as well as tubingused for these components• vacuum, tem

• throttle body• transmission control module• turbocharger• urea (DEF) tank & control system• vacuum hoses, clamps, & fittings, as well as tub

5.2 Emission Performance WarrantyThis warranty supplements the federal warranty under5.1. It lasts for 2 years or 24,000 miles on the odometer,whichev

6. How to Get Warranty Service6.1 Where to Take Your VehicleA. In the United States (We Include U.S.Possessions and Territories as Part of theUnited S

• If the authorized dealership charges you for repairswhich you feel should be covered under your war-ranty, please get a detailed receipt for the wor

6.2 How To Get Roadside AssistanceService - U.S. or Canada Only *A. Who Is Covered:You are covered by the Roadside Assistance services ifyou are a pur

WARRANTY COVERAGE AT A GLANCEDESCRIPTION 1Yr/12, 0002Yr/24,0003Yr/36,0003Yr/50,0003Yr/Unlimited5Yr/50,0005Yr/100,0007Yr/70,0008Yr/80,000Basic Limited

C. Covered Services:Flat Tire ServiceIf you are inconvenienced by a flat tire, we will dispatcha service provider to use your vehicle’s temporary spar

D. If Unable to Contact Roadside Assistance:If you are unable to contact Roadside Assistance and youobtain towing services on your own, you may submit

• If possible, bring all service receipts, maintenancelogs, and records proving that your vehicle has beenproperly maintained, since you may be requir

7. How to Deal with WarrantyProblems7.1 Steps to TakeA. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or service departm

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky, Minnesota and Montana ONLY:(NOTE: This Process is not avail

Upon receipt of your request:• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days

• The entire dispute settlement process will normallytake no longer than 40 days.• The CAP dispute settlement procedure does not takethe place of any

• In Canada:Chrysler Canada, Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001• In Mexico, contact the Cus

8. Optional Service ContractChrysler Group LLC’s or Chrysler Service ContractCompany LLC’s optional service contracts offer valu-able protection again

9. Maintenance9.1 General InformationIt’s your responsibility to properly maintain and operateyour new vehicle. Follow the instructions contained inth

1. Your Legal Rights Under These LimitedWarranties...42. What’s Covered Under Chrysler Group LLC’sWarranties...

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealer fromwhom you bought your vehicle for all maintenanceservice both duri

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IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty s

Chrysler Group LLCPromasterWARRANTY INFORMATION201414GENVF-026-AC Third Edition Printed in U.S.A.

6. How to Get Warranty Service ...256.1 Where to Take Your Vehicle ...256.2 How To Get Roadside Assistance Service - U.S. orCa

1. Your Legal Rights UnderThese Limited WarrantiesThe warranties contained in this booklet are the onlyexpress warranties that Chrysler Group LLC (⬙Ch

2. What’s Covered UnderChrysler Group LLC’sWarranties2.1 Basic Limited WarrantyA. Who Is Covered?You are covered by the Basic Limited Warranty if youa

Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire and Unwired

F. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But t